Legal Framework
System Terms & Governance
Last updated: July 2026. AxiomFrontierLabs. Avenida Felipe II 10, Piso 7 D, Mostoles, Madrid, Spain.
Privacy Policy
1. Data Controller
The data controller responsible for the processing of personal data collected through this website is AxiomFrontierLabs, registered at Avenida Felipe II 10, Piso 7 D, Mostoles, Madrid, Spain. For any privacy-related inquiries, contact us at [email protected].
2. Data We Collect
When you submit a contact form or interact with our services, we may collect the following personal data: full name, email address, phone number, company name, and any information voluntarily provided in message fields. We also collect standard server log data including IP address, browser type, referring URL, and access timestamps.
3. Purpose of Processing
Personal data is processed exclusively for: (a) responding to your inquiries and providing requested service information; (b) executing contractual obligations related to commissioned projects; (c) maintaining operational records required for business continuity; and (d) complying with legal obligations under Spanish and EU law.
4. Legal Basis for Processing
We process personal data under the following legal bases as defined in Article 6 of the EU General Data Protection Regulation (GDPR): (a) consent — when you voluntarily submit data through our forms; (b) contractual necessity — when processing is required to fulfill a contract or pre-contractual measures; (c) legitimate interest — for internal analytics and service improvement; and (d) legal obligation — when retention is required by applicable law.
5. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months unless an ongoing business relationship exists. Server logs are automatically purged after 90 days.
6. Data Sharing
We do not sell, rent, or trade personal data to third parties. Data may be shared with: (a) hosting infrastructure providers necessary for website operation; (b) email service providers solely for communication purposes; and (c) legal authorities when required by law. All third-party processors operate under data processing agreements compliant with Article 28 GDPR.
7. International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure adequate protection through Standard Contractual Clauses (SCCs) or adequacy decisions as recognized by the European Commission under Article 46 GDPR.
8. Your Rights
Under the GDPR, you have the right to: (a) access your personal data (Article 15); (b) rectify inaccurate data (Article 16); (c) request erasure of your data (Article 17); (d) restrict processing (Article 18); (e) data portability (Article 20); (f) object to processing (Article 21); and (g) withdraw consent at any time without affecting the lawfulness of prior processing (Article 7(3)). To exercise any right, contact [email protected].
9. Data Security
AxiomFrontierLabs implements appropriate technical and organizational measures to protect personal data, including encryption in transit (TLS 1.3), access controls, regular security audits, and staff training on data protection obligations.
10. Right to Lodge a Complaint
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at https://www.aepd.es or the supervisory authority of your EU member state.
Refund Terms
1. Project Milestones
All projects delivered by AxiomFrontierLabs are executed according to agreed-upon milestones defined in the initial project proposal. Payment schedules are tied to milestone completion and are non-refundable once the corresponding deliverable has been accepted by the client.
2. Pre-Development Deposits
An initial deposit of 40% of the total project value is required before development commences. This deposit is non-refundable as it covers project scoping, architecture planning, and resource allocation.
3. Cancellation Before Development
If a project is cancelled before any development work has begun, a refund of the deposit minus an administrative fee of 15% will be issued within 30 business days. Cancellation must be submitted in writing to [email protected].
4. Mid-Project Cancellation
If a project is cancelled after development has commenced, no refund will be issued for work already completed. The client retains ownership of all delivered assets up to the point of cancellation. Outstanding invoices for completed milestones remain payable.
5. Defective Deliverables
If a delivered milestone does not meet the specifications defined in the project proposal, AxiomFrontierLabs will, at its discretion: (a) rectify the defect within 14 business days; (b) provide a partial refund proportional to the deficiency; or (c) offer credit toward future services. The client must report defects in writing within 7 days of delivery.
6. Recurring Services
For ongoing maintenance, hosting, or support contracts, cancellation requires 30 days' written notice. No refund will be issued for the current billing period. Annual prepaid contracts may be refunded on a pro-rata basis for unused months, minus a 10% administrative fee.
7. Refund Processing
Approved refunds are processed within 30 business days via the original payment method. AxiomFrontierLabs reserves the right to issue refunds as credit toward future services at the client's election.
Service Agreement
1. Acceptance of Terms
By engaging the services of AxiomFrontierLabs, located at Avenida Felipe II 10, Piso 7 D, Mostoles, Madrid, Spain, you agree to be bound by the following terms and conditions. These terms constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.
2. Scope of Services
The scope of each engagement is defined in the individual project proposal or statement of work (SOW) provided to the client. AxiomFrontierLabs delivers custom software development, inventory management systems, B2B ordering portals, and related technical services. Any work outside the agreed scope will be subject to a separate quotation.
3. Intellectual Property
Upon full payment, the client receives a perpetual, non-exclusive license to use all custom-developed code, designs, and documentation delivered as part of the project. AxiomFrontierLabs retains the right to use general methodologies, frameworks, and non-client-specific knowledge developed during the engagement.
4. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 36 months. Confidential information shall not be disclosed to third parties without prior written consent.
5. Payment Terms
Invoices are issued according to the milestone schedule defined in the SOW. Payment is due within 14 days of invoice date. Late payments incur a penalty of 2% per month on the outstanding balance. AxiomFrontierLabs reserves the right to suspend work on any project where payment is more than 21 days overdue.
6. Limitation of Liability
AxiomFrontierLabs's total liability under any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.
7. Warranty
AxiomFrontierLabs provides a 90-day warranty on all delivered deliverables from the date of final acceptance. During this period, any defects attributable to our work will be remedied at no additional cost. This warranty does not cover issues arising from third-party integrations, client modifications, or external infrastructure failures.
8. Termination
Either party may terminate the agreement with 30 days' written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. AxiomFrontierLabs will deliver all completed work and transition materials within 14 business days of termination.
9. Governing Law
This agreement shall be governed by and construed in accordance with the laws of Spain and the European Union. Any disputes arising from or related to this agreement shall be submitted to the exclusive jurisdiction of the courts of Madrid, Spain.
10. Severability
If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.